Terms and Conditions

1. Acceptance of Terms

Welcome to Clevaura ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our AI-powered workspace platform, including our website, applications, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Clevaura is an AI-native workspace platform that provides:

• Productivity Tools: Task management, note-taking, calendar integration, email management, and project tracking capabilities
• Collaboration Features: Real-time document editing, messaging, video conferencing, screen sharing, and team communication tools
• AI Agents: Intelligent automation agents that assist with workflow orchestration, task execution, and process optimization
• Search Capabilities: Unified search across your files, projects, web, email, calendar, and external integrations with voice search functionality
• Cloud Storage: Secure file storage, version control, real-time synchronization, and data management
• Studio Tools: Design and content creation capabilities integrated within the platform

3. User Accounts and Registration

To access certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access to your account

You are responsible for safeguarding the password and all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Subscription Plans and Billing

Clevaura offers various subscription plans, including free and paid tiers:

• Free Plan: Limited access to basic features with usage restrictions
• Paid Plans: Enhanced features, increased usage limits, priority support, and advanced AI capabilities
• Enterprise Plans: Custom solutions with SOC-2 compliance, SSO integration, advanced admin controls, and dedicated support

Billing Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All payments are non-refundable except as required by law or as explicitly stated in these Terms
• You authorize us to charge your payment method for all fees incurred
• Price changes will be communicated at least 30 days in advance
• Failure to pay may result in service suspension or termination

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, transmit, or distribute malicious software or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use automated tools to access the Service without our written permission
• Interfere with or disrupt the integrity or performance of the Service
• Share your account credentials with unauthorized parties
• Use the Service for any illegal, harmful, or abusive purposes

6. Data Protection and Privacy

We take data protection seriously and implement industry-standard security measures:

• End-to-End Encryption: Your data is encrypted both in transit and at rest using AES-256 encryption
• Zero Data Retention: We do not retain or store your personal data beyond what is necessary for service provision
• Multi-Factor Authentication: MFA is enabled by default for enhanced security
• Role-Based Access Control: We operate on a zero-trust policy with granular permissions
• Data Ownership: You retain full ownership of all content and data you create or upload

Our detailed privacy practices are outlined in our Privacy Policy, which is incorporated by reference into these Terms.

7. Intellectual Property Rights

Your Content

You retain all rights to content you create, upload, or store using our Service. By using our Service, you grant us a limited, non-exclusive, royalty-free license to process, store, and transmit your content solely for the purpose of providing the Service.

Our Intellectual Property

The Service, including its design, functionality, AI models, algorithms, and software, is owned by Clevaura and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Service.

8. AI and Automated Services

Our Service includes AI agents and automated features:

• AI agents operate within defined parameters and under human oversight
• You remain responsible for all actions taken through AI agents on your behalf
• We continuously improve AI safety and interpretability but cannot guarantee perfect accuracy
• AI-generated content should be reviewed before use in critical applications
• We reserve the right to limit or restrict AI functionality to ensure safety and compliance

9. Third-Party Integrations

While Clevaura is built as a native platform, we may offer integrations with third-party services. These integrations are governed by the third party's terms of service, and we are not responsible for their availability, functionality, or data practices.

10. Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted access. We provide:

• Regular maintenance windows with advance notice
• Customer support through multiple channels
• Service level agreements for enterprise customers
• Regular backups and disaster recovery procedures

11. Termination

Either party may terminate this agreement:

• You may cancel your account at any time through your account settings
• We may suspend or terminate your account for violation of these Terms
• Upon termination, you will retain access to your data for 30 days for download
• After 30 days, your data may be permanently deleted
• Some provisions of these Terms will survive termination, including intellectual property rights and limitation of liability

12. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

IN NO EVENT SHALL CLEVAURA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Clevaura from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification to your registered email address
• Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

16. Contact Information

If you have questions about these Terms, please contact us at:

17. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Clevaura
• Severability: If any provision is found unenforceable, the remaining provisions will remain in effect
• No Waiver: Our failure to enforce any right or provision does not constitute a waiver
• Assignment: You may not assign your rights under these Terms without our written consent
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control